Terms of Service

Effective Date: 16 August 2026
Business Name: Fedag Bookstore and Stationeries

Welcome to Fedag Bookstore and Stationeries. These Terms and Conditions govern your use of our website, products, services, and online ordering platform. By accessing our website or placing an order, you agree to comply with these Terms and Conditions.

Please read them carefully before using our website or making a purchase.

1. About Our Store

Fedag Bookstore and Stationeries provides books, stationery, school supplies, office supplies, educational materials, and other related products through our physical and online stores.

We reserve the right to update, modify, add, or remove products and services at any time without prior notice.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
• Not use our website to conduct fraudulent activities.
• Not reproduce, copy, distribute, or commercially exploit our website content without our written permission.

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, and prices displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen.
• Product images may sometimes be for illustration purposes.
• Product specifications may change according to the manufacturer’s updates.
• Some products may become unavailable without prior notice.

If an ordered product becomes unavailable, we may contact you to offer an alternative, refund the affected amount, or cancel the affected part of the order.

4. Prices

All product prices displayed on our website are in Tanzanian Shillings (TZS) unless otherwise stated.

We reserve the right to:

• Change product prices at any time.
• Correct pricing errors.
• Introduce or withdraw discounts and promotions.
• Change promotional terms without prior notice.

A price displayed incorrectly due to a technical or human error does not necessarily constitute a binding offer. If an order has been placed at an incorrect price, we may contact the customer before processing the order.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted when Fedag Bookstore and Stationeries confirms the order.

We reserve the right to cancel or decline an order where:

• The product is unavailable.
• There is an obvious pricing or product information error.
• The customer’s information cannot be verified.
• Payment has not been successfully completed where prepayment is required.
• We suspect fraudulent or unauthorized activity.
• Circumstances beyond our reasonable control prevent fulfillment.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded according to our Refund Policy.

6. Payment

Customers may pay using the payment methods made available on our website at the time of purchase.

Payment must be successfully completed where the selected payment method requires payment before order processing.

We are not responsible for delays or failures caused by third-party payment providers, banks, mobile money operators, or other financial institutions.

7. Order Confirmation

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

Customers should carefully check:

• Customer name
• Telephone number
• Delivery address
• Products ordered
• Quantities
• Total amount

If you notice an error, contact Fedag Bookstore and Stationeries as soon as possible.

8. Delivery

We provide delivery services according to the delivery options available at the time of ordering.

Delivery times may vary depending on:

• Customer location
• Product availability
• Order volume
• Courier or transport availability
• Weather and road conditions
• Public holidays
• Circumstances beyond our reasonable control

A delivery estimate is not necessarily a guaranteed delivery date.

Customers are responsible for providing a correct and complete delivery address and an active telephone number.

Additional delivery charges may apply depending on the destination and delivery method selected.

9. Delivery Inspection

Customers are encouraged to inspect products immediately upon delivery.

If a product is damaged, incorrect, or missing, the customer should notify Fedag Bookstore and Stationeries as soon as reasonably possible and provide relevant information or evidence where requested.

10. Returns and Exchanges

Returns and exchanges are subject to our Return and Refund Policy.

Generally, products eligible for return should:

• Be unused and in their original condition.
• Be returned with original packaging where applicable.
• Not have been damaged or altered by the customer.
• Be accompanied by relevant order or purchase information.

Certain products may not be eligible for return because of their nature, condition, customization, or hygiene considerations.

Please contact us before sending any product back.

11. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the refund.

Refunds may be subject to verification of the returned product and applicable deductions, such as approved delivery or handling charges.

We will communicate with the customer regarding the applicable refund process.

12. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Fedag Bookstore and Stationeries may cancel an order where necessary due to stock availability, payment issues, pricing errors, suspected fraud, or circumstances beyond our control.

13. Promotions and Discounts

From time to time, Fedag Bookstore and Stationeries may offer discounts, promotions, coupons, bundles, free delivery, or other special offers.

Promotions may have specific:

• Start and end dates.
• Eligible products.
• Minimum purchase requirements.
• Usage limits.
• Customer eligibility requirements.

Promotions cannot be combined unless expressly stated.

We reserve the right to modify or terminate a promotion in accordance with its stated terms.

14. Customer Accounts

Where the website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login information.

Customers should immediately notify us if they believe their account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

15. Intellectual Property

All content appearing on the Fedag Bookstore and Stationeries website, including but not limited to:

• Logos
• Brand names
• Text
• Graphics
• Product descriptions
• Images
• Website design
• Promotional materials

is owned by or licensed to Fedag Bookstore and Stationeries or the relevant rights holder.

You may not copy, reproduce, modify, publish, distribute, or commercially exploit our content without prior written permission.

16. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, hosting providers, analytics services, and other technology providers.

We are not responsible for interruptions, errors, or failures caused directly by third-party services, although we will make reasonable efforts to assist customers where appropriate.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available or free from interruptions, errors, viruses, or technical problems.

Website maintenance, updates, hosting problems, network failures, or circumstances beyond our control may temporarily affect access.

18. Limitation of Liability

To the extent permitted by applicable law, Fedag Bookstore and Stationeries shall not be responsible for losses arising from:

• Incorrect information supplied by the customer.
• Delays caused by third-party delivery providers.
• Payment provider or banking interruptions.
• Website interruptions beyond our reasonable control.
• Events caused by circumstances beyond our reasonable control.
• Improper use of products by customers.

Nothing in these Terms and Conditions is intended to exclude any consumer rights or legal protections that cannot lawfully be excluded.

19. Force Majeure

We will not be liable for failure or delay in performing our obligations where the failure results from circumstances beyond our reasonable control, including natural disasters, fire, floods, epidemics, strikes, transport disruptions, government actions, power failures, internet failures, or other similar events.

20. Privacy

We collect and process customer information in order to provide our services, process orders, communicate with customers, arrange delivery, process payments, and improve our website.

Our handling of personal information is governed by our Privacy Policy.

21. Changes to These Terms

Fedag Bookstore and Stationeries may update these Terms and Conditions from time to time.

The updated version will be published on our website with a revised effective date.

Customers are encouraged to review these Terms periodically.

22. Governing Law

These Terms and Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Republic of Tanzania.

Any dispute relating to the use of our website or purchase of our products shall, where necessary, be handled through the appropriate legal and dispute-resolution mechanisms available under applicable Tanzanian law.

23. Contact Us

If you have questions about these Terms and Conditions, an order, payment, delivery, returns, or any other matter concerning our online store, please contact Fedag Bookstore and Stationeries through the contact details provided on our website.

Fedag Bookstore and Stationeries
Online Store: Fedag Online Stationeries
Country: Tanzania

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.